Privacy Policy

Who we are
Our web address is: http://customix.online.

Cookies

  • Login page: when you visit the login page, we set a temporary cookie to check if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
  • Login: when you log in, we set cookies to save your login information and display preferences.
    • Login cookies: 2 days.
    • Screen options: 1 year.
    • “Remember me”: login persists for 2 weeks. When you log out of your account, the login cookies are removed.
  • Editing/publishing: when you edit or publish an article (function restricted to authorized profiles), an additional cookie only indicates the post ID of the edited article. It expires after 1 day.

Embedded Content from other Sites

Pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other sites behaves exactly as if the visitor had visited the other site.
These sites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that embedded content, including if you are logged in to the third-party service.

Who We Share your Data With

We may share data with service providers necessary for the operation of the site and store (e.g., hosting, payment methods, anti-fraud, and analytics), always under contract and in compliance with the LGPD.
If you request a password reset, your IP address may be included in the reset email for security reasons.

How Long We Retain your Data

  • User account (if any): we store the personal information provided in the profile as long as the account is active. Users can view, edit, or delete their personal information at any time (except their username).
  • Purchase and billing records: retained for the applicable legal period (e.g., tax and accounting obligations).
  • Security logs and technical events: retained for the period necessary for fraud prevention and security.

What Rights You Have over your Data (LGPD)

You can request:

  • Confirmation and access to data;
  • Correction of incomplete, inaccurate, or outdated data;
  • Anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data;
  • Portability to another provider, when applicable;
  • Deletion of data processed with consent;
  • Information about sharing and about the possibility of not providing consent and its consequences;
  • Revocation of consent at any time.

To exercise your rights, please contact: (official email) / (WhatsApp/phone). You can also file a complaint with the ANPD.

Legal Bases for Processing

We process personal data based on: contract performance (e.g., order processing), compliance with legal/regulatory obligations, legitimate interest (website security, fraud prevention, service improvement), and/or consent (when applicable).

Information Security

We adopt technical and organizational measures to protect your data. However, no method is 100% secure. In case of an incident with relevant risk or damage, we will take appropriate measures and notify those affected and authorities, when required.

Updates to this Policy

We may update this Privacy Policy periodically. The current version will always be published on this page, with the update date: November 5, 2025.